Refunds
Last updated 25 August 2026.
The promise
Fifteen days from the day you buy, no questions asked. Email us and the money goes back to the card that paid.
We may ask whether something was wrong, because we would like to fix it. The answer changes nothing: you do not have to give a reason, and giving one will not get you a different outcome.
How to ask
Email support@illustro.tech.
We hold no name and no card number, so tell us one of these and we can find the purchase:
- the link to your result, which starts
illustro.tech/r/, or - the date and the amount of the charge, as it appears on your statement beside ILLUSTRO.TECH.
What happens then
A person reads it and replies. The refund goes back through Stripe to the card that paid, and how long it takes to appear on your statement is your bank's decision rather than ours.
A full refund locks the report again: the paid sections close on the page and the download stops working. Anything you saved before that is yours, and we do not ask for it back.
After fifteen days
The promise runs for fifteen days. After that, write to us anyway and say what happened. We would rather look at it than point at a date.
The partner comparison, and the £5 back
The partner comparison is £5 added at checkout, priced per pair. If the person you invited never finishes their test, that £5 comes back to you. Here is exactly how that runs.
- Three days after the purchase, if they have not finished, we send you a reminder with the invite link again.
- Seven days after the purchase, if they still have not finished, we send you a link that refunds the £5. You click it, and the £5 goes back.
- That link stops working thirty days after the purchase. There is no automatic credit: clicking it is yours to do, which is why we send the link rather than waiting to be asked.
- Refunding the £5 leaves the full report alone. It stays unlocked and it stays yours.
Both of those emails need an address, and giving us one is optional. If we do not hold one for you, no link reaches you, and the way to the £5 is to write to support@illustro.tech. We will do it by hand, and the thirty days are not a trap: say what happened even if you are late.
If you sent the invite to the wrong person, you do not need a refund for that. Remove them from your comparison and send a new link.
What there is to refund
The tests are free and the result is free, so the full report and the £5 comparison are the only two things anybody pays us for, and they are the only two things there is anything to refund.
Your statutory rights
Consumer law gives you rights when you buy digital content online, including a cancellation right. Our fifteen days are longer than that right runs, and we do not ask you to give anything up in exchange for it. Nothing on this page takes away a right the law gives you.
If you want to take something further, the terms say which law applies and where a dispute is heard.